Phone hell

What are the goals of phone hell? What are they really after when they send you around in circles? Well, it is not to help you get what you want. Why, because they are afraid they don't really sell what you want. They have to make what they sell look like what you want. They got to get their hooks in you.

• Get you off the phone.
  No human, no cost. Once you are talking to a human, you are costing them serious money. The idea is to get you off the phone as quickly as possible.
• Get you in to a long term contract.
  They don't make that much money off the devices. They make good money off loaning you the money to buy the device. It may not look like a loan, but it is. When you are done paying the loan back, they make money off you continuing to pay the amount you are used to every month. Only, now, you have no loan to pay off. You are handing them money at this point.
I remember a day when you had to notify Houston Cellular two months before the end of your contract to leave it. If you didn't, you were automatically renewed in a contract with the same terms and length. Trust me, the mobile phone companies think of this as the good old days.
• Sell you additional services.
  Particularly, the services that cost more every month. Text messaging costs more to keep track of than to provide.
• Sell you additional products.
  Well, duh.
• Do not get sued.
  The people you are talking to have a very specific script to follow. If they leave that script, they get fired. There is a line round the block for every job. They will never admit they are out to get you.

What bullets have I missed?