Weather
It
is freezing outside. There is a light frost on cars and grass. This
city is not used to it. In Houston, if one patch of ice forms on an
overpass ten miles north of the city limits, the whole city shuts
down. People here just don't know how to drive in weather of any
kind.
I am so
smart (I mean smart)
I was just helping out someone at
work this morning. They want to install this software on a standing
web server at the company I work for. The trouble is, our IS
department blows a gasket when you want to put anything on these
servers. They are very touchy and the versions of DLLs need to be
tracked to verify security updates and stuff like that. Anyway, I was
able to walk this person through a complicated install requirements
schema. I told him how to approach the vendor and the IS people to
make sure he gets what he needs. I was able to explain why we need to
do the whole thing twice (development and production). Sometimes I
surprise myself with my own knowledge.
Failure
to control speed
There is a law in Texas that says if you
rear-end some one it is your fault. The law is there to take the load
off the courts I'm sure. I've only heard of one of my friends getting
this overturned and making it the other person's fault. It is a boon
for insurance fraud people because they simply cut some one off and
slam on the breaks. The whisper mill says if you can prove the person
in front was on their mobile phone, you might get them ticketed
instead of you.
Help
Desk woes
Where I work uses a huge support company for
technical support. Our company has tens of thousands of workers. The
last couple of months, the wait time has gone to over an hour. You
have to listen to this repeating voice that bitches at you for
calling the help desk. It says you will receive a response in 24
hours. The trouble is, I know more than the front line people who
will get this email. They say 24 hours, but I get three week turn
around. I have them lower the priority of the ticket without telling
me because they don't want it to show up on the reports. That gets my
hackles up.
I only had to listen to the repeat message four times
that time. I actually got through in five minutes.
I need a
password reset on a VMS server. The front line person can't do that.
They have to escalate me to security. I'm only on hold there for
about two minutes. That is all acceptable. What happened?
I'm
going to do this for Tpro. I'm going to be 1-800-NoHelp.
It is amazing how may companies suck at support. I hope Tpro is
not one of them.
Microsoft
Flight Simulator
I got Microsoft Flight Simulator Tuesday
evening. I'm thinking it was a mistake. I'm legally blind and unable
to drive or ever get a pilot's license. I love the simulators. This
thing is going to soak up a bunch of time. I can sit there and watch
the plane fly past some mountain range and just love it. I'm not even
into the navigation and map manipulation stuff. My favorite activity
is flying through a mountain range and landing on a lake in the
middle of nowhere. I've always had some fascination with aquatic
planes. There are helicopters too. I've developed a much higher
respect for helicopter pilots. Even in easy mode the helicopter is
like trying to heard cats in the air. My favorite plane at the moment
is the Piper Cub. It is a one person plane with no horsepower that
flies at about sixty miles an hour. It is just a sweetheart to fly.